In line with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, You have the right to cancel any order you have made with us on our website within 14 days, starting the day of receipt of the goods by yourself or the place where they have been delivered to.
Your 14-day cancellation period is in addition to your statutory consumer rights, so any faulty or unsatisfactory products can be returned to us as soon as practicable. Please contact us as soon as you can if you feel you have received faulty or unsatisfactory products from us.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged.
If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to Isca Brands, Partridge House, Kenford, EX6 7TW, United Kingdom.
To return your product, you should mail your product to Isca Brands, Partridge House, Kenford, EX6 7TW, United Kingdom.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
This can be done by sending us an email, or letter, or giving us a call, notifying us of your intention to cancel. All our details are in the contacts section below.
Exercising your right to cancel is deemed to have been made on the day you give us notice of cancellation in whatever form. We will confirm we have received your cancellation notice and of any subsequent actions to be taken where required.
This right does not extend to trade contracts or bespoke goods where we make your order to your specific requirements.
Following cancellation, you will return the goods to us at your earliest convenience or within 14 days of starting from the day after we have confirmed we have received your cancellation notice. The cost of returning the goods is borne by you, the customer.
If you intend to cancel then you are required to keep the goods in the good condition you received them. We have the right to deduct an amount from any reimbursement if you have opened, used or in any way diminished the value of the goods by handling them beyond what is necessary to establish their nature, characteristics and function.
What is deemed handling beyond necessary is decided on a case by case basis. Contact us if you have any questions relating to what could be deemed handling beyond necessary prior to your order.
We will then refund you the cost of goods paid at the time of your order, including delivery costs, not later than 14 days starting the day after we have received the goods back in our possession, or from the date, you send us proof of postage or similar that the goods are on their way back to us.
We will only refund standard delivery costs for the goods and no additional special delivery costs. We will notify you when we have received the goods back in our possession or confirm receipt of your return proof of postage. Any refunds due under this section or for any reason will be made using the same payment method that you used when ordering the Goods.
If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.