Last updated: 3 December 2025
1. Who we are
This website (the “Site”) is operated by Revive a Bee (“we”, “us”, “our”).
We are the “data controller” of your personal information for the purposes of UK data protection law (including the UK General Data Protection Regulation (“UK GDPR”) and the Data Protection Act 2018).
If you have any questions about this policy or how we use your data, you can contact us at:
Email: reviveabee@gmail.com
Postal address: Revive a Bee, Crablake Farm, Exminster, Exeter, EX6 8DW, United Kingdom
2. What this policy covers
This Privacy Policy explains how we collect, use, and protect your personal information when you:
- Browse or use our website at https://reviveabee.com
- Place an order with us
- Contact us by email, contact form, or social media
- Sign up to our newsletter or marketing communications
3. The personal information we collect
We may collect and use the following types of personal information:
-
Identity and contact details
Name, email address, billing and delivery address, phone number. -
Order and payment information
Products you order, purchase history, order notes, partial payment details (we do not store your full card details — these are processed securely by our payment providers). -
Account information
If you create an account: login email, encrypted password, order history and preferences. -
Communication data
Messages you send us by email, contact forms, or social media, plus our responses. -
Technical and usage data
IP address, browser type, device information, pages visited, time spent on the site, and links clicked. This may be collected via cookies and similar technologies. -
Marketing preferences
Your choices about receiving marketing emails or newsletters from us.
4. How we collect your information
We collect information in the following ways:
- Directly from you – when you place an order, create an account, subscribe to our emails, or contact us.
- Automatically – when you use our website, certain technical data is collected via cookies, analytics tools, and similar technologies.
- From third parties – for example, payment providers, delivery partners, and analytics services who provide us with information about transactions or how visitors use our site.
5. How we use your information (and legal bases)
We use your personal information for the following purposes:
-
To process your orders and deliver your purchases
Including taking payment, sending order confirmations, arranging delivery, and handling returns and refunds.
Legal basis: Performance of a contract. -
To provide customer support
Answering questions, resolving issues, and providing after-sales support.
Legal basis: Performance of a contract / Legitimate interests. -
To manage your account
Maintaining your login details, order history, and preferences.
Legal basis: Performance of a contract. -
To send you marketing communications (if you agree)
Email newsletters, offers, and updates about our products and services.
Legal basis: Consent (you can withdraw this at any time). -
To improve our website and business
Analysing how visitors use our site to help us improve our products, services, and user experience.
Legal basis: Legitimate interests. -
To comply with legal obligations
For example, keeping records for tax and accounting purposes.
Legal basis: Legal obligation.
6. Cookies and similar technologies
Our website uses cookies and similar technologies to make the site work properly, to remember your preferences, and to help us understand how visitors use the site.
You can control cookies through your browser settings, and in some cases via our cookie banner or settings tool. Please see our Cookie Policy for more detailed information.
7. Who we share your information with
We do not sell your personal data. We may share your information with trusted third parties who help us run our business, including:
- Payment providers (e.g. Stripe, PayPal) to process payments securely
- Delivery and fulfilment partners (e.g. Royal Mail, courier services) to deliver your orders
- Email and marketing platforms to send you communications (if you subscribe)
- IT, hosting, and website service providers
- Analytics providers (e.g. Google Analytics) to help us understand website usage
- Professional advisers (e.g. accountants, legal advisers) where necessary
These third parties are only given access to the information they need to perform their services and are required to keep your data secure and to use it only for the reasons we specify.
8. International transfers
Some of our service providers may be located outside the UK. Where your personal data is transferred outside the UK, we will ensure appropriate safeguards are in place (for example, using standard contractual clauses or equivalent measures) to protect your data in line with UK data protection law.
9. How long we keep your information
We will keep your personal information only for as long as reasonably necessary for the purposes set out in this policy, including to meet legal, accounting, or reporting requirements.
- Order and transaction records are typically kept for up to 6 years for tax and accounting purposes.
- Marketing data is kept until you unsubscribe or request deletion.
- Technical data (cookies and analytics) is kept in line with our Cookie Policy.
10. Your rights
Under UK data protection law, you have certain rights in relation to your personal data. These include the right to:
- Request access to the personal data we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your data in certain circumstances
- Object to or restrict how we use your data in certain cases
- Withdraw consent where we rely on your consent (e.g. marketing emails)
- Request that we transfer your data to you or another provider (data portability)
To exercise any of these rights, please contact us at reviveabee@gmail.com. We may need to verify your identity before fulfilling your request.
11. Marketing communications
If you have opted in to receive marketing emails from us, you can unsubscribe at any time by:
- Clicking the “unsubscribe” link in any of our emails; or
- Contacting us at reviveabee@gmail.com
If you opt out, we may still send you service emails related to your orders or account.
12. Keeping your data secure
We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, or alteration. While no system is completely secure, we work to protect your data using appropriate safeguards.
13. Complaints
If you have concerns about how we handle your personal data, please contact us first so we can try to resolve the issue:
Email: reviveabee@gmail.com
You also have the right to lodge a complaint with the UK supervisory authority, the Information Commissioner’s Office (ICO), at www.ico.org.uk.
14. Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. We encourage you to review this policy periodically to stay informed about how we use your information.